URGENT SITUATION AFFECTING SOME BLOOD TESTS AS OF 07/10/2020

Dear Patients

 

Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.

We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). 

Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.

We have the following advice for our patients:

  1. If you have been told your blood test is urgent, please attend your booked appointment without delay
  2. If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
  3. If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test

We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated. We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further. Their number is:

 

0800 389 6819 (option 1)

 

Kind regards

Ipswich & East Suffolk Clinical Commissioning Team

(Red) Alert

Alert

COVID SWABS. Unfortunately GPs do NOT have access to covid testing, so please do NOT contact the surgery asking for a swab. These tests are run by the government and are ONLY accessible via the government website or by calling 119. Thank you.

 

Welcome to Stowhealth Surgery

2askmyGP-website-banner-1400x200.jpg 

Stowhealth has changed the way you can book your appointment with AskMyGP.

Save time and book online - no more queuing on the telephone!  Just click on the askmyGP logo above.

  • Available 24 hours a day between Monday 8:00am until Friday 6:30pm and we respond during normal surgery working hours 

  • We will usually get back to you within 2 hours (after 4:30pm it might be the next day)

  • You can request a particular doctor or nurse  (so long as they’re working)

  • You can choose to be contacted by the surgery by telephone or secure message

  • If we need to see you we will usually give you an appointment the same day

  • You will need to register the first time you use askmyGP, but this can easily be done without any paperwork.

  • AskmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).

  • Please note you will no longer be able to book a GP telephone appointment using the Systmonline appointment system after 7th January 2020.

  • For help on registering for the first time, click here for a short video


Dr Shenton is retiring

Dr Shenton who has been on a sabbatical for the last 12 months is now Mark-Shenton.jpgretiring from the practice on 30.09.2020.  Dr Carolyn Morgan who has recently joined the practice will be taking on his patients from 01.10.2020 and we welcome her to Stowhealth.  She will be  working on a Monday, Wednesday and Friday.

Please click here for comments from Dr Shenton

 

READ MORE ABOUT US

OPENING TIMES

Weekdays: Monday - Friday 8am - 6:30pm

Weekends: Saturday 8:30 - 12:00 (prebooked appointments only)

Telephone lines closed.


CONTACT US

Tel:  01449 776000

Address:

StowHealth Surgery, Violet Hill House, Violet Hill Road, Stowmarket, Suffolk, IP14 1NL

Email: stowhealth@nhs.net use for general and non-medical queries only- mailbox is usually checked once a day.