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We constantly strive to give patients the best possible care and attention. We regularly review our service and have case discussions.
Complaints can be made verbally to any staff. Alternatively you may download our complaints procedure and complaints form. Please print the complaints form, fill in the details, and either hand in at reception or send post to Stowhealth (address below). In all cases we would respond to your complaint in 5 working days and offer you an opportunity to discuss the complaint with our Practice Business Manager, Wendy Denny, and one of the Partners.
We will try to
We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.
Our Practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. Help us to help you!
If you use this procedure it will not affect your right to complain to the Suffolk, Cambridge & Norfolk Strategic Health Authority if you so wish.
The appropriate contact addresses for Suffolk, Cambridge & Norfolk Strategic Health Authority is:
PO Box 7
Tel: 01473 329586
Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person.
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