We apologise that telephone calls are taking longer to be answered today. We are sorry for any inconvenience.

 

 

On 7th January 2020 Stowhealth changed the way you can book your appointment with AskMyGP.

Save time and book online - no more queuing on the telephone!

  • Available 24/7 and we respond during working hours Monday to Friday
  • We will usually get back to you within 2 hours (after 4:30pm it might be the next day)
  • You can request a particular doctor or nurse  (so long as they’re working)
  • You can choose to be contacted by the surgery by telephone, as before, or by secure message
  • If we need to see you we will usually give you an appointment the same day
  • You will need to register the first time you use askmyGP, but this can easily be done without any paperwork.
  • AskmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
  • Please note you will no longer be able to book a GP telephone appointment using the Systmonline appointment system after 7th January 2020.

That’s it – simple and straightforward!

We are encouraging everyone who has access to a computer, smart phone or tablet to use AskMyGP, which you can access via the Stowhealth website.

If you do not have access you can still contact the surgery by telephone.

 


                                                                                 

               


Coronavirus Infection

The NHS England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  •  Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  •  Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  •  Avoid touching your eyes, nose and mouth with unwashed hands.
  •  Avoid close contact with people who are unwell.                                                                                          

AFTERNOON TRAINING 
The Practice will be training  on:

Wednesday 4th March 2020
13:00 - 18:30
for vital GP training and education


The surgery will remain open but we will only have the following services running:

Reception – We will have receptionists available for general enquiries.
Dispensary – Only for collection of prescription from the Stowhealth shop.
Emergencies – If you have a medical emergency, you will need to call 999 or for non-urgent medical advice, please call NHS 111 service.

There will be no clinicians available to see patients during the training afternoon.


Who are physician associates?

Physician associates (PAs) are healthcare professionals with a generalist medical education, who provide medical care as part of the multidisciplinary team. PAs are dependent practitioners but work autonomously with appropriate support from clinical supervisors.

Physician associates are able to:

  • triage patients;
  • offer face to face and telephone-based consultations;
  • take medical histories from patients with undifferentiated diagnoses;
  • manage patients with long-term chronic conditions;
  • carry out physical examinations;
  • request and interpret diagnostic studies;
  • perform diagnostic and therapeutic procedures;
  • formulate differential diagnoses and management plans;
  • develop and deliver appropriate treatment and management plans;
  • provide health promotion and disease prevention advice for patients.
Stowhealth’s physician associate’s are James Catton, Katie Fradgley and Henry Edwards

Your GP, hospital, community health, mental health and social care teams may all hold important information about your care. We know that when information is made available between services in a more joined-up way, we can better meet your health and wellbeing needs. We now have a common agreement that health and care organisations within our region will follow. We are calling this My Care Record.

Where it is in place, professionals can access relevant information from other organisations that will help to deliver better care to you. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record. Access to your records is made possible by several different types of secure technology. Information about you will only be accessed by health or care professionals who are directly involved in your care. Health and care professionals may access your records from different services to improve the care you receive as a whole.

In some areas, information from care records may also be used to help to plan and design how we deliver better services for you and the local population as a whole. In these cases, your name or any other recognisable information about you are not used so no-one working with the information would be able to identify you.

My Care Record is a key part of wider work to provide more joined-up care, connecting people, services and systems.  As more care providers develop the technologies to view records across services, the benefits will increase. More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found at mycarerecord.org.uk


Your Personal Information - Your practice takes your privacy very seriously

Click here for more details


 

 

Suffolk Primary Care – joining together to provide high quality healthcare

 

This practice is a member of Suffolk Primary Care – an innovative partnership of like-minded GP surgeries that have joined together to promote best practice and find new ways of working.

By sharing our resources and expertise we can tackle some of the challenges currently facing the NHS and ensure our patients continue to receive the high level of care they rightly deserve.

Suffolk Primary Care has six core values focused on achieving the best outcomes for patients, its staff and everyone in our community.

These are:

  • Delivering compassionate, high quality care
  • ·Nurturing and supporting staff
  • ·To be community focused
  • ·Ambitious about finding new ways of working
  • ·Innovative sharing of resources
  • ·Improving services with evidence-based care

You can find out more about Suffolk Primary Care by clicking here. You can also keep up to date with its news by clicking here.

Alternatively, you can search for ‘Suffolk Primary Care’ on Facebook or ‘follow’ @Suffolk_PC on Twitter.


Privacy Policy

Suffolk Primary Care Partnership and Your Information 

Suffolk Primary Care Partnership takes your privacy very seriously. Please click here for further information.

Our Involvement with Primary Care Networks

PHM Programme - Privacy Notice 

 


 

 


 

Who can see my health record?

To treat you safely and well, it is important that professionals you see can access your health record. Only by letting your GP surgery know it is ok will your notes be available to be seen by other professionals such as hospital clinicians, paramedics or district nurses.

How do I make my record available to health professionals?

Simple.  Click on icon below, print off the form and hand it into the Stowhealth Reception Team.  There are two ways that this sharing can happen and it’s important you understand what they are so you can make the right decision for you.

 


 

 

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).